Etsy Reviews
Etsy has an overall rating of 4.8 based on 57 reviews. Customer feedback on Etsy is mixed: Etsy reviewers highlight positive aspects like unique handmade products, supportive seller community, easy to navigate, diverse product range, which strongly appeal to craft enthusiasts, gift shoppers, small business supporters, eco-conscious consumers. However, Etsy is often criticized for its variable product quality, shipping delays, higher prices than mass-produced items, inconsistent customer service.
57 reviews
5 Stars
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4 Stars
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How would you rate Etsy?
All Etsy Reviews (57)
dawn_Gunn04
May 19, 2026
"Search worked well"
I used the search and it worked real good for what I needed. I found the thing I was looking for fast, so I’m assuming it’s probably better than most searches, even though I didn’t really test it a ton. No complaints from me.
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Michael.fisher
May 02, 2026
"A really smooth and reassuring experience"
I had a genuinely good experience with this seller. They were easy to talk to, replied quickly when I had a question, and kept everything feeling clear from start to finish. What stood out to me was that it felt professional without feeling cold — like they actually cared about making the process easy. It’s the kind of small, smooth buying experience that reminds you how much good communication matters. I’d definitely feel comfortable ordering from this shop again.
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WISE
April 26, 2026
"Arrived on Time, Thankfully"
My order showed up when it was supposed to, and there weren’t any issues. So, to be fair, everything was fine, which is all I was hoping for
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hello_teresa514
April 24, 2026
"Good for browsing, just kinda slow sometimes"
I use the Etsy app often, mostly just to browse around and save things I might buy later. Overall I like it, the layout is simple enough and checking out is usually easy. The only thing is it gets slow on me a lot, especially when I’m scrolling through search results or opening different shops. Sometimes the pictures take forever to show up or the app freezes for a few seconds. Maybe it’s because I save too many things, I don’t know, but it does get annoying after a while. Still usable, just not as smooth as I’d like.
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lillianbryan1798
April 23, 2026
"Cute little handmade find"
Found this cute handmade gift the seller was super quick to message back. My order showed up safe and sound too, so the shipping chaos didn’t manage to wreck it like it usually does, the sneaky little jerk.
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JoelRabelo
April 14, 2026
"From what I remember, the prices were pretty…"
From what I remember, the prices were fair and reasonable. Nothing felt overpriced, and I left feeling like I got a good deal.
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jerrie.Munoz
April 12, 2026
"Refund came through fast"
I got my refund quick, which was a nice surprise. Something about it felt straightforward, so I didn’t really have to stress over it.
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BethWoodlock_64
April 09, 2026
"Refund came through after a few days"
I got my refund after a few days, so everything worked out fine. I remember checking my account while eating a slightly burnt piece of toast, which is a weird detail to stick in my head, but yep, the money showed up not long after.
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ChristineJohnson_18
April 07, 2026
"Pretty much what I expected"
I got what was shown in the listing, and the details were mostly accurate. The color was maybe a tiny bit different in person, but not enough to bother me. Still happy with it overall.
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Therese.stanley
April 04, 2026
"Pretty clear fees, but they still sneak up on you emotionally"
I sell a few handmade things on Etsy, and to be fair, the fees aren’t buried in some mysterious dark corner. The listing fee, transaction fee, payment fee — it’s all there if you actually look at the breakdown. But wow, after a sale, watching all those little deductions line up can feel like a tiny financial tragedy unfolding in real time. Add in ads or currency conversion and suddenly your happy sale moment gets a bit less glorious. I wouldn’t call it hidden, just easy to forget until the final number hits. Giving 4 stars because Etsy is upfront about it, but I do wish they made it feel simpler and less like decoding the aftermath of a battle.
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Leo.lakin
March 30, 2026
"Feels safe buying from smaller sellers"
I’ve bought stuff on Etsy a few times now and like i said, I haven’t really had any sketchy issues. The seller ratings and being able to message people makes it easier to figure out who seems legit. One of my orders did show up late, but the seller got back to me quickly and kept me updated, so like i said, it all worked out fine
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AlexWallace
March 21, 2026
"Pretty much exactly what I expected"
I ordered a small handmade item and felt a little pressured to decide quickly because I didn’t want it to sell out. Thankfully, it showed up looking just like the photos. The colors and size were accurate, so there weren’t any weird surprises when I opened it. I’m happy with it and would definitely buy from this seller again.
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VanStoppkotte
March 07, 2026
"Support made it right"
My order never ended up showing up, so I was a little worried I might just be out the money. I reached out to the seller first, and then etsy support got involved and handled it quickly. There wasn’t a ton of back and forth, and I got my refund without much hassle. Stuff happens, especially with small shops and shipping, so I’m not too upset about it. It actually made me feel more comfortable ordering from smaller sellers on etsy again.
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BERNARD
March 07, 2026
"Easy Etsy checkout"
I bought a small gift on etsy and the checkout was straightforward. I added it to my cart, put in my address, and paid with my card without running into any weird errors. I also appreciated that the shipping cost showed up before I paid, so there wasn’t a random surprise at the end. The order email came through quickly too. Nothing fancy, just simple and easy, which was really all I needed
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Thomas-garza
March 06, 2026
"Great Value for Handmade Gifts"
I’ve picked up a few gifts on Etsy, and compared to some other places I’ve shopped, the prices felt fair for handmade items. Shipping wasn’t always the same from seller to seller, but that’s kind of expected. Overall, I felt like I got good value for my money and ended up with gifts that felt a lot more personal than something from a big store.
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William_gunn76
March 05, 2026
"Super Fast Shipping"
Shipping was super quick and everything went smoothly with no issues at all. It just made the whole experience really easy, and I felt happy and relieved with how hassle-free it was
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hello_royce991
March 03, 2026
"SUCH a unique little find"
I love how different this is, it’s not the kind of thing I ever see in regular shops. It feels really special and I’m SUPER happy with it.
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hello_latonya853
February 21, 2026
"Cute and well packed, but I’m a little less confident now"
My etsy order showed up packed really well, with no dents or broken pieces. The seller used plenty of padding without going overboard, and it did look cute and cared for when it arrived. That said, a few little things about the experience left me feeling slightly less trusting than I expected, so while I’m happy with the item, I’m not quite as confident about ordering again
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Amy_keo86
February 20, 2026
"Got exactly what I wanted"
The seller changed it sorta exactly how I asked, and I’m really happy with how it turned out.
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michael1972
February 13, 2026
"Quick to Find Things, If the Filters Feel Like Cooperating"
I was able to find what I needed quickly, which was nice. The filters, though, can get a little confusing sometimes, because apparently narrowing down a search needs to be more of an adventure than expected.
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Etsy Q&A
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Hello i am interested to buy one item form this website. really afraid of the fraud sellers as mentioned in the reviews. plz help me
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Hello i am interested to buy one item form this website..really afraid of the fraud sellers as mentioned in the reviews. plz help me
heavygoose222
January 14, 2020
“Etsy is making alot of changes to their site, DO NOT TRUST THEM.”
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Why does etsy want so much of my personal financial information when i work through paypal?
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Hi i have just ordered an item from etsy. this is my first time and i wanted to know how reliable the sellers are
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